Made By Mary Reduces Shipping Anxiety With GSP
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Made By Mary customers convey how adding Green Shipping Protection to their orders reduces shipping anxiety.
Tickets handled by Corso per month
Reorders per month
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Made By Mary customers convey how adding Green Shipping Protection to their orders reduces shipping anxiety.
By adding Green Shipping Protection to their Shopify site, Made By Mary has seen a significant reduction in time spent dealing with shipping issues. Every month, the Corso CX team handles an average of 240 tickets for Made By Mary – freeing up paramount time for the MBM crew to focus on other important tasks.
Not only does Corso save time, but it also increases revenue for Made By Mary. With a reorder rate of 99%, Corso replaces over 89 orders at full MSRP with zero denied claims every month. This means more happy customers for Made By Mary, and increased revenue for the brand.
Additionally, customer satisfaction speaks for itself with 99.1% of Made By Mary customers who review Corso giving us 5 stars. Our goal is to reach 100% customer satisfaction.
When it comes to handling shipping issues, Corso is fast, lightning-fast. We respond to Made By Mary customers within 38 minutes and reach a full resolution within 3 hours of first contact.
Finally, MBM is committed to doing its part for the planet. Made By Mary has offset over 47 metric tons of carbon through Corso. That’s the equivalent to almost half a million gallons of gasoline consumed. With Corso, eCommerce brands like Made By Mary can operate more efficiently and sustainably.
Emma was great! Very helpful and quick to respond, which is always appreciated when dealing with a lost item like this.
This helps me feel so much less anxiety about my package being lost in the mail! I will definitely add to every purchase.
It gave peace of mind that I would receive my order and sustainability is always a plus.
One of my packages that I sent as a gift got lost and the Corso team was so nice and helpful in getting a new package sent!
Highlights:
– Average of 240 tickets handled by Corso CX team for Made By Mary each month. Reorder rate of 99% and zero denied claims for Made By Mary each month
– 99.1% of Made By Mary customers who review Corso give it 5 stars. Corso responds to Made By Mary customers within 1 hour and 6 minutes, reaching full resolution within 3 hours of first contact
– 47 metric tons of carbon offset by Corso for Made By Mary, equivalent to almost half a million gallons of gasoline consumed
Corso has been a pleasure to work with. We added Corso to our cart and checkout last year and its been an easy way for customers to be assured their package will get to them.
Implementation is very easy with their team. Support for lost packages is also easy.
About Made By Mary:
Made by Mary is an ecommerce jewelry brand founded by Mary Moody in 2013. Started as a source of light during a time of struggle and uncertainty, Made by Mary handcrafts jewelry with heartfelt meaning for customers all over the world. With the help of an amazing team and customers, Made by Mary has grown into a successful business that hand-cuts every bar from raw sheets of metal and stamps each letter one-by-one. Made by Mary isn’t just about pretty jewelry, it’s about the connection of love made tangible and created by their customers.
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MBM cart widget placement
Email Highlight
MBM highlights GSP in their order confirmation emails to remind customers that they are supporting the planet.
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