Sustainability has emerged as a non-negotiable in eCommerce, with environmentally conscious consumers actively seeking brands that align with their values. Recent studies reveal that a staggering 79% of consumers consider sustainability a crucial factor in their purchasing decisions. However, amidst this increased awareness, is greenwashing. Nearly 42% of shoppers have encountered misleading claims of environmental responsibility.

In this article, we dive deeper into Green Shipping Protection, what it means for brands and consumers, and what makes it so green.

What is Green Shipping Protection?

Shipping or package protection refers to the service implemented to safeguard, protect, and cover goods during the transit process from the store to the customer. This involves covering packages for damage, loss, or theft that may occur during shipping. If an issue does arise during shipping, is it the protection provider’s duty to process the claim and replace or refund the item as quickly, seamlessly, and headache-free as possible. 

So what makes it “green”?

As the number of lost, stolen, and damaged packages increased, providers saw an opportunity to help mitigate the headache associated with these issues. At Corso, we also saw another opportunity. With 58 million packages being shipped every day in the US, how can we reduce shipping-related headaches, all while doing our part for the environment?

By working together with world-class certified carbon partners, Corso incorporates the cost of offsetting the carbon emissions associated with the shipping of the order, into the cost of the shipping protection. This amounts to around just 2% of the order total. Not bad for saving your package and the planet, even if we do say so ourselves.

To protect our brands and customers from greenwashing, at Corso we only work with certified carbon partners and provide official carbon offset certificates to show transparent use of funds.

For more information on our trusted carbon partners and the exciting projects we’re supporting, head on over to the Corso sustainability and impacts page.

For Shoppers: Green Shipping Protection 

So what does this mean for shoppers? In 2022 alone, 79% of shoppers in the US had a package stolen. Not to mention, with such a high volume of packages being handled, packages can be damaged or even lost. Without any level of protection in place, this could often end in lengthy and frustrating claims processes with brands and carriers.

By opting in for Green Shipping Protection, if a package is lost, stolen or arrives damaged, customers can immediately begin a claim with Corso simply by filling in their email and order number into the brand’s online form. Within an hour, a human representative (we prefer to use real humans instead of bots) will be in touch and will arrange a replacement or refund as quickly as possible. No bots. No frustrating phone calls. No headaches.

The green part of the shipping protection allows customers to do their part for the planet as they shop. Every order with Green Shipping Protection will offset the carbon emissions associated with the shipping of the order.

Adding Green Shipping Protection to the order could not be easier. At the checkout, customers can spot the Corso Green Shipping Protection check box, like in the photo below. Once the purchase is complete, customers will receive an email confirming the protection, including information in case an issue does arise. In this case, customers follow the details in the email or head straight to reorder.corso.com where they can fill out the relevant information and within 24 hours, one of the lovely Corso concierge team members would have reached out and resolved the issue. It couldn’t be simpler!

See what other customers had to say about their experience with Corso.

For Brands: Green Shipping Protection 

For brands, ensuring the safe and secure delivery of orders is paramount, especially in an increasingly competitive landscape. Offering package protection not only shields customers from the uncertainties of the shipping process but also reinforces the brand’s commitment to customer satisfaction. 

This proactive approach not only enhances the brand’s reputation, but also helps to save valuable time and costs that would usually be associated with the claims process with carriers.

Finally, Green Shipping Protection allows your brand to take a more sustainable stance and communicate with customers on the progress and total amount of carbon offset to date. This demonstrates a commitment to not only your customers, but also the planet.

Learn more about shipping protection for brands and is it worth it?

Installing Green Shipping Protection

Installing Green Shipping Protection with Corso is as easy as 1, 2, and 3. Brands can find and download the app on Shopify and BigCommerce completely free of charge. During the installation process, our implementation team is promptly notified of your app installation.

Following this, essential Corso products are seamlessly incorporated into your product inventory, allowing customers to add them to their carts just before completing a purchase. With Shopify Plus, brands can customize their checkout and Corso widget.

Finally, you will gain full access to the Corso Shipping Protection dashboard and app settings. The dashboard provides an overview of placed orders, reorder requests, and the total CO2 offset in metric tons. It grants access to detailed information about each order, including their shipping protection status for the current and previous months. You can initiate reorder requests directly from the dashboard, allowing you to manage shipping issues quickly and efficiently, along with the ability to view conversations between the Corso Concierge team and customers for full visibility.

For more information, how-tos, and video tutorials on how to install the app, head on over to our Corso Green Shipping Protection help page. Alternatively, feel free to watch a demo of Corso in action and our expert team can walk you through step by step.

In Summary 

To summarize, incorporating Green Shipping Protection is a no-brainer for both brands and their customers. For brands it offers financial security against lost, stolen, or damaged packages, eliminates the time associated with making claims with carriers, and alleviates the workload for your CX team. All while offsetting carbon emissions associated with the shipping of the order. Not to mention it’s completely free, as costs are recouped at the checkout.

For customers, it serves as a shield against frustrating shipping issues and allows them to be resolved quickly and headache-free for just 2% of the cart value. This not only allows customers to shop in confidence, but also enhances the post-purchase experience.

Are you ready to improve your post-purchase experience? Learn how Corso’s Post Purchase Platform unifies, simplifies, and enhances warranties, exchanges, and returns in one platform. AND it can pay for itself!