Top brands trust Corso’s team and technology to handle shipping issues and retain revenue.
Uh oh. Stacy Didn’t Get Her Package
You’ve built a stellar brand, and your customers love your products, especially Stacy.
Stacy is excited about her order, but then something terrible happens: the carrier says the package was delivered but she never got it 🙁
Luckily you have Corso Green Shipping Protection. Stacy simply reaches out to Corso and our world class CX team resolves her shipping issue in minutes.
Stacy is stoked and writes in her review, “Everyone … has been incredibly helpful, professional, and kind. I will definitely be shopping with this brand and using this service again in the future!” 🙂
P.S. We have collected thousands of stories like Stacy’s. Customer’s like her give a 98% customer satisfaction rating when you use Corso’s tech, team, and services.
How It Works
For around 2% of the cart value, your customers can add Green Shipping Protection to their order. This means added peace of mind + an elevated customer experience if they experience a lost or damaged order issue.
When a shipping issue happens, your customer can request a reorder or refund through their order confirmation email yor brands sends at the time of purchase.
Corso’s concierge team will reach out ASAP to help your customer get a quick & easy resolution of their issue.
Alternatively, your CX team can use our integrations with helpdesks like Gorgias or Zendesk to have our team take the ticket off their plate.
Our Concierge team is led by e-commerce veterans that have built and scaled multiple 8-figure brands.
You can relax knowing that we are taking care of your customers at the same level you would, all while saving you precious time.
We make sure every customer is responded to by a real human (purposefully NOT AI) within one hour of filing a claim. Then, we make sure they get a full resolution in under 23 hours (because 24 is so cliche).
Customer response times
Customer satisfaction score
We Are Building A Better Post Purchase
Corso’s goal is to help you quickly and efficiently resolve post-purchase issues in a cost effective, sustainable, and revenue-generating way. Learn more about our platform below!
Integrate With All Your Favorite Hits
Take it from them.
Sustainability | Greener Together
Your all-in-one carbon reduction program.
Participate with us in e-commerce sustainability