Top brands trust Corso’s team and technology to handle shipping issues and retain revenue.
Uh oh. Stacy Didn’t Get Her Package
You’ve built a stellar brand, and your customers love your products, especially Stacy.
Stacy is excited about her order, but then something terrible happens: the carrier says the package was delivered but she never got it 🙁
Luckily you have Corso Green Shipping Protection. Stacy simply reaches out to Corso and our world class CX team resolves her shipping issue in minutes.
Stacy is stoked and writes in her review, “Everyone … has been incredibly helpful, professional, and kind. I will definitely be shopping with this brand and using this service again in the future!” 🙂
P.S. We have collected thousands of stories like Stacy’s. Customer’s like her give a 98% customer satisfaction rating when you use Corso’s tech, team, and services.
User Experience
How It Works
For around 2% of the cart value, your customers can add Green Shipping Protection to their order. This means added peace of mind + an elevated customer experience if they experience a lost or damaged order issue.
When a shipping issue happens, your customer can request a reorder or refund through their order confirmation email yor brands sends at the time of purchase.
Corso’s concierge team will reach out ASAP to help your customer get a quick & easy resolution of their issue.
Alternatively, your CX team can use our integrations with helpdesks like Gorgias or Zendesk to have our team take the ticket off their plate.
Putting Your
Customers First
Our Concierge team is led by e-commerce veterans that have built and scaled multiple 8-figure brands.
You can relax knowing that we are taking care of your customers at the same level you would, all while saving you precious time.
We make sure every customer is responded to by a real human (purposefully NOT AI) within one hour of filing a claim. Then, we make sure they get a full resolution in under 23 hours (because 24 is so cliche).
Customer response times
Resolution times
%
Customer satisfaction score
We Are Building A Better Post Purchase
Corso’s goal is to help you quickly and efficiently resolve post-purchase issues in a cost effective, sustainable, and revenue-generating way. Learn more about our platform below!
Save time. Save money. Save the planet
Green Shipping Protection is a cheat code for dealing with shipping issues. And the Corso Concierge will blow your customer's mind with < 1 hour response times, 99% claim approvals, and 98% CSI. 🤯
You finally get to take a break while we work to increase your revenue, decrease your expenses, and give you all the credit.
Go ahead and take a load off, you deserve it.
Returns aren't going away so you might as well make them worth it
According to a fancy study 📈 customers are 70% more likely to buy from you again if they have a positive returns experience. With Corso's streamlined post-purchase platform, we are betting we can bump that even higher.
Make warranty claims easy as 1... well... there's just 1.
Managing manufacturer warranty claims can be frustrating 🤬 (we'd know, we've personally managed warranty programs with email and excel spreadsheets). That's why we created a system that solves the pains of warranty management and integrates it into 1 post-purchase platform.
Integrate With All Your Favorite Hits
Take it from them.
Their team is extremely responsive; It's refreshing. We used another vendor for over two years, change is scary, but Corso made the switch easy.
- SHEFIT
The whole team at Corso is absolutely incredible and we truly cannot say enough about them. We are very impressed and recommend them to everyone!
- Kinfield
We added Corso to our cart and Checkout last year and it's been an easy way for customers to be assured their package will get to them.
- Made By Mary
We switched to Corso and have been very pleased! The onboarding process was easy and the support team has been excellent.
- Sparkle In Pink
Sustainability | Greener Together
Your all-in-one carbon reduction program.
Participate with us in e-commerce sustainability
