Your brand deserves a post-purchase experience as good as your product.
Corso combines a purpose-built software platform with a dedicated team, handling delivery issues, returns, exchanges, and warranties on your behalf. Customers get a premium experience. Your team gets world-class software, and their time back.
The Problem
How much is your post-purchase experience costing your brand?
Many Shopify brands cobble together 3–5 disconnected apps for returns, shipping protection, warranties, registration, and tracking. Each has its own login, its own billing, and its own data silo. When a customer needs help, your CX team spends $15–35 per ticket resolving issues manually.
Disconnected tools cobbled together for post-purchase
Corso merchant surveys, 2024
Internal cost to manually resolve a single ticket
Corso merchant data, 2024
Of shoppers say a poor post-purchase experience stops them from reordering
Ipsos Ecommerce Delivery Study
One Platform
A single, connected system replaces the patchwork. Delivery resolution, returns, warranties, and tracking. They all share data, and they all work together.
Zero Ticket Cost
Our US-based Concierge team resolves claims and assists with returns and warranty requests end-to-end. Your CX team gets out of the queue entirely.
Customers Keep Returning
A premium post-purchase experience drives 3.5x higher repeat purchase rates. Your brand gets the credit for every seamless resolution.
The Corso Way
One partner.
One platform.
Everything after checkout,
handled for you.
Corso replaces the patchwork. We're not just another app in your stack, we're a post-purchase partner that combines a unified, comprehensive software platform with a real, US-based team. Your customers get a premium branded experience, and your team gets their time back. Best of all: the whole thing pays for itself.
The Platform
One connected system for delivery resolution, returns, exchanges, warranties, tracking, and analytics. Shared data, shared customer portal, shared intelligence. Everything works together because it was built from the ground up to work as one.
Concierge
A dedicated, US-based team that handles claims, returns, and warranty requests on your behalf. Brand-trained, empowered to resolve. 97% CSAT across tens of thousands of interactions, and your customers think they’re talking to you.
Intelligence Meets Intuition
AI-backed. Human-driven.
We build AI into every layer of the platform. Not to replace people, but to give them superpowers. Customer problems are resolved faster because AI does the heavy lifting while you supervise. Your operations are smarter because AI highlights what matters. And your customers never feel like they're talking to a machine.
Intelligent Automations
Workflow rules you can adapt to your claim patterns. Auto-finalize straightforward claims, flag edge cases for your team, and streamline communication with customers.
AI-Driven Analytics
Ask a question in plain English and get answers from your shipping, returns, and warranty data instantly. No dashboards to learn, no reports to build.
Automated Registration Processing
Customers snap a photo of a receipt or proof of purchase and AI does the rest, extracting product details and creating a complete registration in seconds.
In-App AI Assistant
A built-in assistant that helps merchants navigate their data and helps customers find answers by reducing tickets before they're ever created.
AI does the heavy lifting.
Humans make the decisions
that matter.
Other platforms use AI to remove humans from the equation. We use it to make our team (and yours!) superheroes. Claims are pre-analyzed before a Concierge agent ever sees them. Trends surface before they become problems. And when a customer needs an empathetic response, a real person is already one step ahead.
53 min
Avg first response
97%
Customer satisfaction
1.8
Emails to resolution
Real Reviews
Don't take our word for it.
"Customer service is incredible!! Never worked with a company who was so quick with responses and helping with any issues. Definitely earned a customer for life!"
— Alana, Dixxon Flannel Co.
"Emma was quick to respond with my missing order. Thank you so much for your amazing service, and I'm happy to say that I finally got my order."
— Chris, True Classic
"I have been impressed with the prompt reply to my messages. I love the clothing so I'm pleased to have such great service."
— Julie, böhme
"Emma was wonderful and made the request easy to fix. 10/10 best customer service I've experienced."
— Aria, Topicals
"Lauren and Emma from Corso were so helpful and quick to respond. After getting a package stolen they took care of me and made things right. Excellent service!"
— Janelle, SHEFIT
"Customer service was amazing! Fast and easy, friendly, got right to the point with no issue."
— Aleigh, Dagne Dover
"The incredibly swift response to our shipping problem is hands down the best customer service we have ever experienced! You should be proud of your efforts!"
— Lisa, Laird Superfood
"Customer service is incredible!! Never worked with a company who was so quick with responses. Definitely earned a customer for life!"
— Alana, BruMate
The Experience
What your customers see.
From the moment something goes wrong to the moment it's resolved — every step handled by Corso, every touchpoint feeling like your brand.
Checkout
A clean, branded widget offers order protection at checkout. No dark patterns, no non-compliant solutions. Just a transparent, trustworthy experience that builds confidence.
Tracking
A branded tracking page lives on your site and keeps customers informed with proactive notifications via your SMS/email provider. No third-party redirects, no broken experiences.
Problem
A package is lost, arrives damaged, needs a return, or requires warranty service. Instead of calling your support team, the customer opens the embedded portal on your site.
Contact
A real, US-based specialist responds within the hour. They know your brand, your policies, and your tone. During the process, the customer thinks they’re talking directly to you.
Resolution
Problem handled end-to-end: replacement shipped, refund issued, or exchange processed. The problem is solved, the customer retained, and your brand gets the credit.
The Platform
Everything your post-purchase needs.
Nothing it doesn't.
Delivery Resolution
When orders go wrong, Corso resolves them. Lost, damaged, stolen, wrong items; all handled by our team, all covered by the platform.
Learn more →
Returns & Exchanges
Exchange-first flows that retain revenue. Automated workflows, and an embedded portal your customers will actually like.
Learn more →
Warranties & Registration
The only post-purchase platform where warranties aren’t an afterthought. Multi-channel registration, flexible resolution, full lifecycle management.
Learn more →
Order Tracking
Branded tracking pages on your site with proactive customer notifications through your messaging platform. Keep customers informed and drive them back to your store.
Learn more →
AI & Automations
Unified dashboards, AI-powered insights, and automation rules across the whole platform. Auto-finalize claims, route exchanges, and enforce policies with your brand rules.
Learn more →
Integrations
Deep integrations with the tools you already use, from marketing to helpdesk to shipping. One connected ecosystem, no data silos, no manual syncing.
Learn more →
Every feature we ship gets tested against one question: does this make our merchants better at taking care of their customers?
If not, we don't ship it.
Artificial intelligence streamlines the routine so our team and yours can focus on what matters. But it's more than AI; we've engineered our platform and our service to amplify the human element, not replace it.
Results
Brands that switched to Corso.
We don't just onboard merchants and move on. Every brand gets access to the full Corso team, a custom implementation, and ongoing optimization. The results we show here come from long-term partnerships, not cherry-picked metrics from a pilot program.
97%
Avg CSAT Score
68%+
Protection Attach Rate
30%+
Revenue Retained
<1hr
Avg Resolution Time
— Ben Yahalom, CEO
— Caraway
— Melissa D., Director of Customer Service
How It Works
A post-purchase partner
that pays for itself.
Connect
Corso installs in a few hours, no dev resources needed. Our team handles the full setup: checkout widget, customer portal, tracking page, warranty registration.
We handle it
Customers choose protection at checkout. When issues arise, our Concierge team resolves delivery problems, returns, and warranty claims on your behalf.
You see results
Protection revenue covers the full cost of the platform. You get a unified experience, a dedicated team, and net-new revenue. No fixed fees, no contracts.
$0
Fixed fees
0
Contracts
∞
Unlimited claims
100%
Costs covered
Your customers deserve the very best post-purchase experience
See what Corso can do for your brand. We'll walk you through the platform, show you how the Concierge team works, and build a custom revenue projection for your store.
Shopify Select Partner · 1,000+ Active Merchants · Front Game-Changer Award Winner
