Shipping Protection Done Right
Brand First Design
Low Impact Code
Checkout Or Cart
How It Works For Your Customers
Most of your customers want the option to reduce their shipping anxiety by adding Green Shipping Protection to their order. At around 2% of the cart value, this protects against any lost, stolen, and damaged packages as well as offsetting any carbon associated with the shipment.
In the case of an order issue, your customer can request a reorder or refund through the order confirmation email you send at the time of purchase.
Alternatively, your CX team can use our integrations with helpdesks like Gorgias or Zendesk to have our team take the ticket off their plate.
Our Concierge team is led by e-commerce veterans that have built and scaled multiple 8-figure brands.
You can relax knowing that we are taking care of your customers at the same level you would, all while saving you precious time.
We make sure every customer is responded to by a real human (purposefully NOT AI) within one hour of filing a claim. Then, we make sure they get a full resolution in under 23 hours (because 24 is so cliche).
Customer response times
Customer satisfaction score
Take it from them.
Sustainability | Greener Together
Your all-in-one carbon reduction program.
Participate with us in e-commerce sustainability