Corso Concierge
We don’t automate empathy. We deliver it.
When something goes wrong with their order, your customers don’t want a chatbot; they want someone who actually cares.
That’s why Corso built the Concierge Team: a 100% human, US-based support team dedicated to turning post-purchase problems into brand-building moments.
Our team doesn’t just protect your revenue; we protect your reputation. With empathy, speed, and smart decision-making, we make sure your customers walk away more loyal than before.
Award-winning service for your customers
We don’t just talk about great service, we measure it.
With a 97% CSAT across tens of thousands of customer interactions, the Corso Concierge has been recognized with the Front Game-Changer Award for exceptional service quality two years in a row.
When customers reach out, they’re met with real people who understand DTC sales. No scripts. No bots. Whether it’s replacing a lost birthday gift with overnight shipping or replacing a weather-damaged shipment, we respond like it’s our brand on the line.
Every review drives us
Every morning, our team reads through customer feedback.
It’s not just numbers or scores, it’s stories. Stories of frustrated customers turned into brand fans. Stories of loyalty earned one message at a time.
Seeing how our care directly impacts your brand’s growth is what motivates us. Because we know behind every ticket is a customer who just wants to be heard.
A real retention play
AI can automate, but it can’t care.
Corso Concierge was built on the belief that empathy and human discernment are what truly retain customers. Our agents are encouraged to go off-script, make exceptions, and do what’s right, even when that means replacing an order overnight to arrive before your customer’s vacation.
Fast, human, and loyal by design. That’s how Corso helps brands keep customers coming back, even when orders don’t go as planned.
“Emma took care of an issue I had very quickly and thoroughly. I have been surprised and impressed by the support I’ve gotten from Corso on my True Classic orders. Definitely makes me more inclined to shop at True Classic!”
The Newest Corso Product👇
Major Product Release
Corso Checkout Plus
Upgrade your checkout flow to get buyer consent in a transparent and trustworthy way. This includes easy implementation to start adding valuable services such as shipping protection, free returns, and sustainability.
Include pricing as a product in the cart or in your shipping rates. Then use the Corso platform to deliver a premium post-purchase experience for shipping issues, order tracking, returns & exchanges, and warranties.
The Corso Concierge Is About People
You can relax knowing that every single customer is cared for by a real human, within one hour of submitting a claim.
Our mission is simple: Protect your customer relationships, not just your revenue.
Every conversation is handled with empathy, flexibility, and the freedom to approve claims that make things right, not find loopholes to deny them. That’s why leading Shopify brands trust Corso Concierge to represent their brand voice and values at every touchpoint.
Kody Probst
Molly Meetz
Kelsey Arnett
Corso Handles ALL Types Of Delivery Issues
When unexpected shipping issues happen, Corso will take care of you.
Lost
$10
Damaged
$10
Stolen / Porch Pirates
$10
Delivered, Not Received
$10
Wrong Items
$10
Wrong Address Delivery
$10
Customer Input Incorrect Address
$10
Return To Sender
$10
Origin Scan Only
$10
Arrived After Guaranteed Delivery Date
$10
...Plus Specific Coverage For Your Unique Situation
$10
It's more than coverage.
It's care.
I had accidentally put the wrong city for my address, and was very nervous that I wouldn’t get my package. You were responsive to all my questions and it is now on its way!
$10
- Keri
Wonderful! The issue was the mailman put my package in the wrong mailbox at my complex.
$10
- Lee
Everyone at FirstMile gave me the runaround. You solved my issue within a few hours, same day. Appreciated.
$10
- Delsini
The promptness on responses for my claim for damage product was handled expeditiously. Keep up the great customer care service.
$10
- Regina
Corso Concierge SLAs
Every claim is tracked, measured, and surveyed for optimal results
Response
To Resolution
%
Customer Satisfaction
Having Corso is essential for the quick resolution of lost/ stolen packages. Their customer service is next level and response time is FAST. We’ve been able to save money on reshipments and truly enjoy working with their team.
– SuitShop
More Corso For Your Store
Performance-Based Pricing That Scales With You
No contracts. No wasted spend. Corso helps Shopify brands automate post-purchase and generate new revenue—only paying when we deliver results.
Corso Includes:
- No Fixed Fees – You only pay a percentage of the revenue Corso helps generate.
- Platform pays for delivery issues and return labels.*
- Unlimited claims & no overages.
- Friendly terms. No lengthy contracts.
- Corso Concierge claim handling.
- Full-featured platform to generate revenue and resolve all shipping, return, and warranty claims.
- Learn more about Delivery Guarantee
- Learn more about Returns & Exchanges
- Learn more about Warranties & Registration