Bohme leverages Green Shipping Protection to reduce workload and improve the customer experience, enabling them to focus on fashion.
Committed to sourcing high-quality clothing and providing excellent customer service, Bohme knew that their ecommerce shipping experience needed to match the quality and care of their clothing. For this reason, they chose Corso Green Shipping Protection to provide peace of mind and an exceptional shipping and customer service experience to their customers.
Corso reduces the Bohme CX team’s ticket count by an average of 150+ tickets a month, allowing the Bohme team to focus their time on helping more customers to look and feel their most beautiful.
How does the partnership work? Bohme is able to offer a seamless customer experience by utilizing the best in class customer solutions tech. By leveraging the Corso Green Shipping Protection Integration with the Gorgias Helpdesk, the Bohme CX team is able to quickly respond to all their customer inquiries from one easy-to-use helpdesk.
Gorgias helps brands to manage customer communications between phone, email, SMS, chat, etc. all within one dashboard. Shopify merchants love how Gorgias connects with customer order data and has easy-to-use integrations, like the Corso Green Shipping Protection integration.
While customers can easily report a shipping issue directly from their order confirmation email, cx representatives can also simply file these shipping claims from the Gorgias dashboard for their customers as well.
Unfortunately, packages do get lost, damaged, or stolen in transit. It’s never a great feeling. However, when it does happen immensely valuable to have the Corso tech and the team facilitate a quick and easy resolution to help your customers, that doesn’t break the bank.
