The convenience and luxury of having packages delivered directly to the doorstep have become the norm. However, with the increase in online shopping and shipped packages, the number of lost, damaged, and stolen packages has also increased.

A staggering 49 million Americans had at least one package stolen from their porch in 2022. This reflects more than $2.4 billion in stolen goods. The increase in “porch pirates” poses a significant challenge for both merchants and customers.

In this article, we jump into Is Shipping Protection Worth It?

What Is Shipping Protection?

Firstly, what is shipping protection, and aren’t you covered by the carrier? Shipping protection is a service that covers the loss, theft, or damage of packages during transit. This added protection provides financial compensation or reimbursement to brands or customers in case their packages are lost, stolen, or arrive damaged. Some brands include this protection in their pricing, whereas others have it as an optional extra at the checkout. This added layer of protection can significantly impact brands from increased profitability to a rise in customer loyalty, which we’ll get into below.

But what about the carrier? Carriers offer their own version of shipping insurance, however, the coverage is often limited and the claims process can be lengthy and frustrating. They will require adequate evidence for the loss or damage to the package and the carrier’s decision to either approve or deny the claim is final. When it comes to package theft, this is somewhat of a grey area as carriers often consider the seller responsible, and vice versa. Shipping protection removes any doubt and hassle of dealing with the seller or carrier.

Learn more about Corso Green Shipping Protection and how it can save your brand time and money.

Benefits of Shipping Protection For Brands and Customers

Increases Revenue

Shipping protection allows brands to recoup the cost of lost or damaged items and associated shipping expenses, meaning brands no longer have to bear the burden of replacing the lost products out of their own pocket. By transferring financial responsibility to the protection service, brands can better manage their budgets, minimize losses, and maintain a higher customer satisfaction rate. Ultimately, the investment in shipping protection can prove to be a cost-effective strategy for brands, safeguarding their bottom line and preserving their reputation.

Time Efficient

From communicating with the customer to processing a claim, the process of resolving a lost, stolen, or damaged package can be incredibly time-consuming. However, with protection in place, the provider handles all of the above. This allows brands to focus their time and energy on other important aspects of their business, such as customer service, marketing, and product development. By entrusting the responsibility of shipping protection to a specialized provider, brands can efficiently resolve package-related issues quickly, continue to delight their customers and focus on moving the needle on their business.

Enhances The Post-Purchase Experience

90% of consumers state that the post-purchase experience is just as important as the product. This doesn’t leave much room for error. Shipping protection plays a key role in the post-purchase experience by allowing customers to shop in confidence. In the event of a lost, stolen, or damaged package, shipping protection ensures that customers are quickly issued a replacement or refund, minimizing inconvenience and frustration. This effective and quick handling can differentiate between a non-returning customer and a loyal long-term shopper. Customers are more likely to continue shopping with brands that prioritize their satisfaction and provide peace of mind with shipping protection.

How is Corso Green Shipping Protection helping brands just like yours? Take a look at some of our case studies.

Is Shipping Protection Worth It?

Is shipping protection worth it? We might be biased but shipping protection is undeniably worth it due to its numerous benefits. Firstly, it provides financial security by covering the cost of lost, stolen, or damaged packages, ensuring that brands don’t bear the financial burden. Secondly, it saves brands valuable time by not having to handle the claims process and resolution of package issues. This allows them to focus on the important stuff. Finally, it enhances the post-purchase experience for customers, leading to increased loyalty and trust. By investing in shipping protection, brands demonstrate a further commitment to customer satisfaction and safeguard their reputation.

Ultimately, the cost of shipping protection is outweighed by the peace of mind it provides the financial savings and the positive impact on brand perception and customer loyalty.

Want to learn more about how Corso can help your business? Book a demo with us today.