For today’s eCommerce leaders, customer experience (CX) is the new competitive edge. By the end of this year, 89% of businesses expect to compete primarily on CX, surpassing price and product as key differentiators.

But here’s the problem: for most Shopify brands, CX breaks down after checkout.

Customer service teams juggle multiple platforms to manage claims, track orders, and resolve issues. The result? Slower resolutions, frustrated customers, and support costs that eat into margins.

That changes today. Corso and Kustomer have partnered to bring claims and post-purchase visibility directly inside the Kustomer workspace. Now your agents can resolve issues faster, operate more efficiently, and create seamless customer journeys from checkout to resolution.

Why This Integration Matters for Scaling Shopify Brands

The Current Pain Point

Before this integration, support teams using both platforms faced a costly workflow:

• Switch between Kustomer and Corso to view claim details
• Manually update customers across multiple platforms
• Lose valuable time on context switching instead of solving problems
• Create inconsistent experiences due to fragmented data

The bottom line: Your team was working harder, not smarter.

The Kustomer Advantage

Kustomer is the AI-powered service platform trusted by leading Shopify Plus brands. With its unified timeline view, agents access complete order details—items, pricing, shipping status, CSAT scores—without leaving conversations.

Kustomer’s automation features handle up to 40% of customer interactions, letting teams:

• Proactively reach out when high-value customers give low CSAT scores
• Automate omnichannel responses to common questions
• Create consistent workflows across every support channel

For brands managing high order volumes, Kustomer transforms support teams from reactive problem-solvers to proactive CX drivers.

What Corso Brings to Your Stack

Corso enhances post-purchase experience for Shopify brands through:

Shipping Protection: Integrated via Shopify Checkout Extensions, giving customers peace of mind while reducing your replacement costs.

Unified Returns, Exchanges & Warranties: One platform consolidates these processes, making resolution faster for customers and agents alike.

Revenue-Generating Features: Turn cost centers into profit drivers—brands using Corso see 2x more revenue than competitors.

The result: Post-purchase experience that’s just as strong as pre-purchase, building trust and increasing customer lifetime value.

Game-Changing Integration Features

With this integration, Shopify brands eliminate platform switching entirely. Here’s what your team gains:

Full Claim Visibility in One Timeline

Every Corso claim event appears directly in Kustomer’s conversation view, alongside orders, messages, and customer interactions. No more hunting across platforms.

Create & Manage Claims Instantly

Start return, warranty, or shipping protection claims without leaving Kustomer. Your agents stay in flow, and customers get faster responses.

Multi-Store Support

Managing multiple Shopify storefronts? Seamlessly switch between brands for customers with orders across different stores.

Real-Time Data Sync

Claim status changes in Corso automatically update in Kustomer, enabling advanced segmentation and automation rules.

Streamlined Resolution Workflows

Finalize claims, change refund methods, add tags, or update customers—all from the same conversation view.

The Business Impact for Decision-Makers

Immediate Efficiency Gains

• 40% faster resolution times by eliminating platform switching
• Reduced training time with unified workflows
• Lower support costs through streamlined operations

Enhanced Customer Experience

• Faster, more consistent claim resolutions
• Fewer handoffs between agents and systems
• Transparent communication throughout the process

Scalability Without Headcount

• Handle seasonal spikes with the existing team size
• Automation reduces manual work on routine claims
• Focus agents on high-value customer interactions

Revenue Protection & Growth

• Corso’s shipping protection generates additional revenue at checkout
• Better post-purchase experience drives repeat purchases
• 97% customer satisfaction with Corso’s concierge support

Why Leading Brands Choose This Stack

Brands like Caraway, True Classic, and Dagne Dover already leverage both platforms because they understand: eCommerce growth is won and lost in the post-purchase experience.

When you combine Kustomer’s AI-powered support platform with Corso’s revenue-generating post-purchase tools, you create a competitive advantage that drives both efficiency and growth.

Getting Started

The Kustomer + Corso integration is available now for existing customers of both platforms. New to one or both? Here’s how to move forward:

For Current Corso Customers: Contact your success manager to enable the Kustomer integration.

For Current Kustomer Users: Schedule a demo to see how Corso can transform your post-purchase operations.

New to Both Platforms: Book a call to explore how this integrated solution can streamline your entire customer experience stack.

Ready to transform your customer support from a cost center to a competitive advantage? The Kustomer + Corso integration isn’t just an upgrade; it’s how leading Shopify brands stay ahead.

Next Steps: Watch the full integration walkthrough or schedule a personalized demo to see the impact for your brand.