Brumate Boosts Sustainability While Reducing Workload.

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Outcomes

%

Customer Satisfaction Score

Response Time

Claims Handled By Corso

Metric tons of carbon offset

Company
BruMate

Industry
Coolers, Tumblers, Drinkware

Company Size
50

Platforms
Shopify, Corso, Passport, Gorgias, Malomo

brumate.com

Brumate leverages Corso & Passport to enhance both domestic & international shipping while reducing workload.

In a world where many brands blend into the background, BrüMate stands out by being committed not only to the quality of their products, but also their durability and sustainability. Their drinkware and cooler products not only look great, but also solve real problems.

With their notable commitment to their customers, Corso Shipping Protection seamlessly integrated with Brumate to create a post-purchase experience that matches the quality and dedication to their products. By amplifying their sustainability efforts, providing gold-standard customer service to their customers, and reducing the workload for their CX team, Corso has helped Brumate reach a 98% customer satisfaction score.

To further polish the end-to-end customer experience, particularly for those overseas, BrüMate leverages Passport to go global. With their help, BrüMate has successfully shipped to customers in over 30 countries and has decreased transit times by 17-25% to key markets such as Canada, Australia, the U.K., and Ireland.

Combined with Corso Green Shipping Protection, this integration with Passport allows BrüMate to ship DDP (Delivery Duty Paid) to bake in accurate, landed duty & tax calculations during the checkout process. Paired with currency conversions, this allows the brand to provide localized transparent pricing for their customers, leading to a better shopping experience and higher conversion rates.

I just cant believe how professional and supportive customer service was for me. I was so disappointed that my package did not come & was told that there was none in stock. The customer service rep really followed through to make sure I was taken care of.

Daniel

Verified Brumate Customer

With an average response time of 1 hour and 9 minutes, Brumate instills confidence in their customers knowing that any lost, damaged or stolen packages will be resolved quickly by the Corso Concierge team. Along with speed, Corso has handled over 4500 tickets related to shipment concerns for Brumate, not only reducing the ticket volume for the CX team, but providing a white glove experience for Brumate customers to improve customer loyalty and brand reputation.

Emma was great on understanding the entire situation, including one that happened earlier. She provided “better than expected” responses in problem-solving the situation and I felt that she was a great “listener” as I emailed her about my experience.

Vanessa

Verified Brumate Customer

With great tech working seamlessly together enhancing the customer experience and reducing the workload for Brumate, customers can enjoy an unmatched shopping experience while making a change with Brumate’s dedicated sustainability efforts.