SuitShop Increases Revenue While Decreasing Workload
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SuitShop leverages Green Shipping Protection to deliver an exceptional customer experience.
%
Customer Satisfaction Score
%
Attachment Rate
claims handled by Corso in Q1
Metric tons of carbon offset
SuitShop leverages Green Shipping Protection to deliver an exceptional customer experience.
With affordable, size and gender-inclusive suits for every occasion, SuitShop can now continue to focus on providing high-quality products while Corso delivers the exceptional post-purchase experience to match.
To improve clarity for customers, SuitShop was already leveraging a Malomo branded tracking page for clear shipment updates of orders in transit. In turn, this has helped SuitShop drastically reduce their customer’s WISMO (where is my order) concerns along with a branded tracking page for a polished customer experience.
Combined with Corso Green Shipping Protection, this integration with Malomo seamlessly allows customers to view their shipment status and, in the case of a shipping issue, can easily report it, allowing the Corso Concierge team to quickly resolve the issue.
With 60% of SuitShop customers purchasing Corso Green Shipping Protection for their orders, SuitShop can provide confidence to their customers knowing that any lost, damaged or stolen packages will be resolved in 24 hours by the Corso Concierge team. This also minimizes the CX tickets for the SuitShop team, enabling them to focus on what they do best, helping their customers get into the right suit.
The Corso Concierge team has handled 75+ tickets while reducing 100+ CX inquiries related to shipment concerns, all with a 100% customer satisfaction score. Not only reducing the ticket volume for the CX team, but providing a white glove experience for SuitShop customers to improve customer loyalty and brand reputation.
Incredible customer service and a company who actually cares.
The SuitShop team makes the most out of their ecom partners by relying on dependable tech and services to help them scale and grow their business. Great partners work together. That what makes the SuitShop, Malomo and Corso partnership so strong. It’s great tech and people working together to create an amazing online shopping experience.
Very good, fast service that helped me out with a lost order
Cart Widget
SuitShop’s clean cart widget cart featuring Corso Shipping Protection
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