Topicals Increases Revenue While Decreasing Workload
Topicals Increases Revenue While Decreasing Workload
Topicals leverages Green Shipping Protection to increase revenue, quickly fix shipping issues, and make upset customers raving fans.
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Decrease in time spent on shipping issues
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Attachment Rate
Reorders /mo
Metric Tons of Carbon Offset
Topicals leverages Green Shipping Protection to increase revenue, resolve shipping issues quickly, and turn upset customers into raving fans.
Powered by Shopify, Topicals is an eCommerce skincare brand using only quality ingredients and herbals that have been scientifically proven via third party, peer-reviewed clinical studies. In partnership with their scientific advisory board, all of their products are formulated to the highest quality. In addition to the superior quality, these formulas are constantly being improved based on customer feedback and new clinical findings to ensure that their products work effectively, efficiently, and gently on all skin types.
This constant strive for product evolution and improvements led the team at Topicals to search for a solution that would help them alleviate their CX workload, without compromising on customer support consistent with their brand values. That is when they began working with Corso and our Corso Concierge team.
Corso Concierge is able to handle a large majority of shipping issues experienced by their customers. With an almost 1% claim rate, Corso supports hundreds of Topicals customers every single month.
Emma was extremely helpful. She offered quick responses and resolved my issue in a very timely manner.
Emma was wonderful and made the request easy to fix. 10/10 best customer service I’ve experienced.
Amazing service, super fast response and dealt with my problem.
Thank you for handling my situation with my lost purchase …and doing a reorder so quickly …
However, not every customer reaches out directly to Corso Concierge when they encounter a shipping issue. Therefore when those issues occur, customers are able to use our popular Gorgias widget. Instead of telling customers to reach out to Corso, customer service representatives are able to quickly submit a reorder request on behalf of the customer in under 7 seconds using the Gorgias X Corso integration. This keeps the process seamless, fast, and efficient.
After working with several package protection providers, Corso stands out as the absolute best. Our previous experience with another protection company was a disaster, causing headaches for both our CX team and customers. But since switching to Corso, claims are now resolved in under 24 hours, which has lifted an enormous burden off our team.
One of the key improvements has been the integration of Corso with Klaviyo, positioning Corso front and center in our post-purchase journey. This has allowed us to deflect over 25% of lost order claim tickets—a huge win for both our team and our customers. Their seamless integration with Slack ensures that any issues are resolved in less than 10 minutes, further streamlining the process.
I also want to give a special shoutout to Molly and Kody, our CSMs. Their attentiveness, whether it’s answering questions, troubleshooting, or sharing ideas, has been incredible. In the world of eCommerce, it’s not just about having a system that works—it’s about having a partner who understands the importance of customer success, both for merchants and our customers. Corso truly exemplifies this partnership, and we couldn’t be more satisfied with the support and service they provide.
Before using Green Shipping Protection, Topicals’ customer service reps had to manually process refunds and reorders. On average each ticket could take as much as 20 minutes to complete. However, with Corso Concierge and the Gorgias widget, the Topicals team has cut down time spent on shipping-related tasks by over 75%.
Cart Widget
Topicals flyout cart featuring the Rebuy X Corso integration.
Integrations Used
An Elevated Experience
Add Corso to your store for a new revenue stream that eliminates old post-purchase costs and delivers the best customer experiences. Let’s Grow!
