Topicals Increases Revenue While Decreasing Workload

Topicals leverages Green Shipping Protection to increase revenue, resolve shipping issues quickly, and turn upset customers into raving fans.

Powered by Shopify, Topicals is an eCommerce skincare brand using only quality ingredients and herbals that have been scientifically proven via third party, peer-reviewed clinical studies. In partnership with their scientific advisory board, all of their products are formulated to the highest quality. In addition to the superior quality, these formulas are constantly being improved based on customer feedback and new clinical findings to ensure that their products work effectively, efficiently, and gently on all skin types.

This constant strive for product evolution and improvements led the team at Topicals to search for a solution that would help them alleviate their CX workload, without compromising on customer support consistent with their brand values. That is when they began working with Corso and our Corso Concierge team.

Corso Concierge is able to handle a large majority of shipping issues experienced by their customers. With an almost 1% claim rate, Corso supports hundreds of Topicals customers every single month.