Corso has introduced a new Claim ledger section on every return and exchange claim, giving brands clear insight into how much revenue they keep and how much new revenue they generate. Retained Revenue captures the value saved from the original order, while New Revenue reflects any additional dollars collected when customers shop during the return flow.
An improved ledger view now surfaces all credits, deductions, and payments in one place, making it easier to track how each claim contributes to total program value. This helps brands understand the full financial impact of ShopNow and advanced exchanges with complete transparency.

Corso now allows customers to shop as part of resolving their return claims. Shoppers can use their return credit plus any brand offered incentives to browse the site, add new items, and seamlessly return to the portal to finalize their claim.
This creates a smooth experience for customers while helping brands retain the original order value and generate new revenue from added items. A new claim benefit view breaks down retained revenue, new revenue, and total program impact for full visibility.

Within the Corso Admin settings, the brand name and favicon is now displayed at the top of the settings page.

Corso now lets brands customize which shipping claim reasons customers can select during the claim submission process. In Settings under Shipping Claims, users can enable or disable specific reasons, including defaults like Damaged, Lost, and Stolen, along with expanded options such as Wrong Item, Missing Item, Quality Issue, Incorrect Address, and Satisfaction Guarantee.
This update gives brands more control over the claim experience and helps customers select the most accurate reason for their shipping issue.

Corso now allows brands to edit every fee applied within a claim, including Apply or Waive a Fee, Return Shipping Fees, and Exchange Order Shipping. Previously only manually created fees were editable, but support teams can now adjust any fee up or down as needed.
This gives brands more flexibility when resolving unique customer situations and helps ensure accurate totals throughout the returns and exchanges process.

Corso now offers an order editing checkout extension that appears on the Shopify thank you page. Brands can customize the title and description text, giving customers clear guidance on how to correct mistakes right after placing an order. When clicked, the extension routes shoppers to the customer portal, where they can update their address or cancel their order based on the rules brand’s have configured.

This update reduces reliance on confirmation email links and provides customers with an easier, more intuitive path to make quick post purchase changes.

Brands can now set expiration dates on gift cards created through the Shopify Gift Card API. This enhancement gives more control and flexibility when issuing store credit or gift cards to customers.

For brands using the Corso Checkout extension, you now have the option to change the extension format from a checkbox to a button. You also have the ability to set the extension image independent of the product image. This provides an additional style to offer brands who may prefer a button to a checkbox.

The Shipping Protection dashboard within the Corso Admin now includes multiple tabs for Orders, Claims and Shipping Lines. You’ll also seen new data visualizations and tables including Protected Orders by Amount Charged, Shipping Revenue for both protected and unprotected orders and more. These updates provide brands with even more context and insight into how their Shipping Protection program is performing.

Corso has released an all new Claim Risk assessment tool to help brands identify customers and claims that might be more at risk of being fraudulent in some way. This is a beta feature we’ve released based on a number of factors and measures Corso already has based on any brands existing claim data. The goal here is to help brands save time and money on claim management and preventing misuse or fraud.

Corso now supports gift returns, allowing recipients to easily return or exchange gifted items without involving the original purchaser. Brands can enable gift returns in Admin settings and customize the portal text to guide customers through the process.

Recipients can look up their order using a postal or tracking number, update their contact information, and submit a return just like a normal claim—ensuring follow-up emails go to the gift recipient rather than the gift giver. This feature keeps the experience seamless for customers while maintaining clean reporting and visibility for brands.

The ability to edit fees on a claim has moved from it’s own side card to up within the return summary where the fee amounts are displayed. This is a more natural location for users to edit fees and makes the process easier for reps adjusting those numbers on the claim.

Brands now have the option to create registrations with the list price of the product being registered by the customer. This allows the price to be associated to the line item if a claim is filed on the warranty in the future.

Corso now integrates directly with Two Boxes to automate RMA creation and streamline warehouse operations. When a claim is created in Corso, an RMA request is automatically generated in Two Boxes, allowing warehouse teams to begin processing returns immediately.

This integration eliminates manual coordination, reduces errors, and ensures real-time visibility between Corso and your warehouse. Brands using Two Boxes can now manage returns faster and more efficiently, improving both internal workflows and the customer experience.

Corso now lets you mark any claim as resolved outside of the platform. This feature is perfect for cases handled manually, like in-store resolutions or refunds processed directly in Shopify.

When you mark a claim as resolved externally, Corso won’t create new orders, refunds, or gift cards—but the claim will still show as finalized for accurate reporting. This gives teams full visibility into how and where claims are handled while keeping data clean.

Brands can now manage exceptions with ease, maintain consistency across all claim types, and ensure every customer interaction is properly recorded without triggering duplicate actions.

Brands can now adjust item eligibility after a claim has been submitted. This gives teams full control to mark an item as eligible or ineligible directly from the Corso Admin, even after a customer has completed the claim flow.

This update is especially useful when a customer accidentally selects the wrong response during submission or when a brand needs to manually restrict or allow certain items. With this new flexibility, teams can easily correct errors and manage exceptions without disrupting the customer experience.

Brands can now add the Corso Checkout Extension to their checkout, giving customers a simple checkbox to opt in or out of Shipping Protection. The extension automatically reflects the customer’s initial selection from Checkout Plus and updates in real time if items are removed from the cart. This creates a smoother, more accurate checkout experience for both customers and brands.