How Two Boxes + Corso Empower Brands to Eliminate RMA Bottlenecks
About Two Boxes
Two Boxes is a returns management platform that connects customer service teams with warehouse operations to process RMAs efficiently. Built for eCommerce brands managing high-volume returns across multiple fulfillment centers, Two Boxes provides the infrastructure needed to track, process, and complete returns without manual coordination between teams.
“The Corso integration eliminates the manual handoff between our customer service platform and warehouse systems. Returns processing starts the moment a claim is submitted.” — Two Boxes Team
Integration Impact Summary
Key Benefits for Brands Using Corso + Two Boxes:
→ Instant RMA Generation: Every Corso claim automatically creates an RMA in Two Boxes—no manual exports required
→ Faster Processing Time: Warehouse teams begin working on returns immediately after claim submission
→ Zero Manual Data Entry: Eliminates errors from transcription and mismatched return records
→ Bidirectional Status Updates: Corso listens for completion events from Two Boxes to automatically update claim statuses
Together, Corso and Two Boxes help brands improve returns efficiency, warehouse coordination, and customer service visibility across the post-purchase journey. Here’s how.
Use Case #1: Automated RMA Creation from Claims
The Challenge:
When customers submit return or exchange claims through Corso, customer service teams traditionally needed to manually export claim details and enter them into warehouse management systems. This created a lag between claim approval and warehouse action—often requiring emails, spreadsheets, or duplicate data entry that slowed down the entire returns process.
The Solution:
With the Corso x Two Boxes integration, every approved claim in Corso instantly triggers an RMA request in Two Boxes. Warehouse teams see the return authorization details in real time, complete with product information, claim reason, and customer details—allowing them to prepare for incoming returns without waiting for manual updates.
Brand Results
| Metric | Result |
|---|---|
| Manual Data Entry | Eliminated |
| RMA Creation Time | Instant (from hours to seconds) |
“We were moving to Selery for fulfillment and needed our returns process to keep pace. The Corso-Two Boxes integration removed the entire manual step between claim submission and warehouse processing.” — Flux Footwear Team
Use Case #2: Real-Time Warehouse Coordination
The Challenge:
Without system-to-system communication, warehouse teams often operated in the dark—unable to prioritize returns, prepare inventory slots, or coordinate with customer service about claim status. This lack of visibility led to miscommunication, delayed processing, and frustrated customers asking, “When will my return be processed?”
The Solution:
The integration creates a single source of truth between customer-facing operations and warehouse fulfillment. As soon as a claim moves to an actionable state in Corso, Two Boxes receives the RMA details. Warehouse staff can immediately locate the return, verify contents, and begin processing—while customer service teams maintain visibility into warehouse progress through status updates that flow back into Corso.
“The bidirectional connection means our CS team and warehouse are finally on the same page. No more ‘did you get my email about that return?’ conversations.” — Brand Operations Manager
Use Case #3: Error Reduction Through Automation
The Challenge:
Manual data transfers between systems created opportunities for errors at every step—mistyped SKUs, incorrect quantities, lost claim notes, or mismatched customer information. These errors resulted in processing delays, incorrect refunds, and additional support tickets that slowed down the entire returns operation.
The Solution:
By eliminating manual data entry, the Corso-Two Boxes integration removes the primary source of returns processing errors. Claim details flow directly from Corso to Two Boxes with complete accuracy, ensuring warehouse teams process the correct items for the right customers. When Two Boxes marks an RMA as complete, Corso automatically updates the claim status—maintaining data consistency without human intervention.
Performance Metrics
| Metric | Result |
|---|---|
| Data Entry Errors | Reduced to zero |
| Miscommunication Between Teams | Eliminated |
Corso’s Impact on Two Boxes Brands
What Changed for Brands Using This Integration:
→ Efficiency: Eliminated hours of manual RMA creation and data coordination
→ Warehouse Speed: Returns processing begins immediately after claim approval
→ Error Prevention: Zero transcription errors or mismatched return records
→ Team Coordination: Real-time visibility between customer service and fulfillment teams
→ Scalability: Brands managing high return volumes across multiple fulfillment centers can scale without adding administrative overhead
How to Enable the Integration
- In the Corso Admin, navigate to Settings > Integrations and select Two Boxes.
- Enter your Webhook Token, Webhook HMAC Secret, and ID provided by your Two Boxes representative.
- Copy the unique Corso Webhook URL generated after enabling the integration.
- Share the Corso Webhook URL with your Two Boxes team to complete the bidirectional connection.
Once connected, Corso will automatically create RMAs in Two Boxes for approved claims, and status updates will flow back into Corso when warehouse processing is complete.
What This Means for Shopify Brands
With Corso x Two Boxes, brands can:
→ Eliminate manual coordination between customer service and warehouse teams
→ Process returns faster with instant RMA creation
→ Reduce errors through automated data transfer
→ Scale returns operations across multiple fulfillment centers
→ Maintain complete visibility into claim status from submission to completion
Ready to automate your returns workflow?
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